Our Approach: Human-to-Human Service
Our first goal with each customer is to treat them with trust and respect. This relationship enables us to serve and contribute at the highest level. We embody a spirit of service and a sense of responsibility in every interaction. We stay faithful to our promises and always strive to do justice to all our commitments.
We might hold impressive titles and manage massive orders, but we are all human at the end of each day. We recognize and honor the spirit of each of our customers. We delight in building authentic relationships based on respect. We value the richness that relationships provide while contributing to overall success of our businesses.
The Service Path
A customer shared with us recently that they appreciated how attentive Prabhat was to their needs. When working with a different supplier, they felt like the smallest fish in a large ocean. After finding Prabhat, they finally felt seen and cared for.
No matter the different needs of our customers, we aim to provide the highest support and attention. Because of this dedication to our customers, our business has not only survived the current state of supply chain turmoil, but continues to grow and thrive.
Frequently Asked Questions
1 ) Where are the products manufactured?
The products are manufactured in India and imported into the U.S.
2) Can I send my orders by email?
Yes, purchase orders may be sent to [email protected]
3) How do I make changes to an order I’ve already placed?
You can email changes to [email protected] if the order has not already been shipped. However, we will do our best to accommodate any changes as needed.
4) Who do I contact if I have a concern about my order/product?
You can contact Customer Service at [email protected]
5) Do I have to order products in full box quantities?
Yes, ordering less than box quantities may result in added service charges.
6) Is there a way for me to track my order?
Yes. A tracking number is provided with every invoice.
7) Do you offer faster/express shipping?
Yes, on a case-by-case basis. Please email your order and desired ship date to [email protected]. Rush order charges may apply.
8) Do I have the option to select my own shipping carrier?
Yes, please send us your preference at [email protected] and we will do our best to accommodate your needs.
9) Can I schedule a pick-up for my order?
Yes, please email [email protected] with your contact and order information to arrange this.
10) Can you design and supply customized rubber gaskets/technical rubber products?
Yes, we do have design capabilities for speciality applications. Contact your Sales Representative or email us your project details at [email protected].
11) How do I contact your company if my question isn’t answered here?
You can reach out to your Sales Representative or you can email us directly at [email protected].
12) Where can I access Prabhat's General Terms and Conditions of Sale?
All customer orders and shipments are subject to Prabhat Industries LLC's Terms & Conditions. The terms and conditions can be accessed here at this link or in the footer of this website.
The products are manufactured in India and imported into the U.S.
2) Can I send my orders by email?
Yes, purchase orders may be sent to [email protected]
3) How do I make changes to an order I’ve already placed?
You can email changes to [email protected] if the order has not already been shipped. However, we will do our best to accommodate any changes as needed.
4) Who do I contact if I have a concern about my order/product?
You can contact Customer Service at [email protected]
5) Do I have to order products in full box quantities?
Yes, ordering less than box quantities may result in added service charges.
6) Is there a way for me to track my order?
Yes. A tracking number is provided with every invoice.
7) Do you offer faster/express shipping?
Yes, on a case-by-case basis. Please email your order and desired ship date to [email protected]. Rush order charges may apply.
8) Do I have the option to select my own shipping carrier?
Yes, please send us your preference at [email protected] and we will do our best to accommodate your needs.
9) Can I schedule a pick-up for my order?
Yes, please email [email protected] with your contact and order information to arrange this.
10) Can you design and supply customized rubber gaskets/technical rubber products?
Yes, we do have design capabilities for speciality applications. Contact your Sales Representative or email us your project details at [email protected].
11) How do I contact your company if my question isn’t answered here?
You can reach out to your Sales Representative or you can email us directly at [email protected].
12) Where can I access Prabhat's General Terms and Conditions of Sale?
All customer orders and shipments are subject to Prabhat Industries LLC's Terms & Conditions. The terms and conditions can be accessed here at this link or in the footer of this website.